FAQs
Find answers below to frequently asked questions about our web design services, development process, SEO approach, and ongoing client support, or please feel free to contact us directly if your query isn’t covered.
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Read our most frequently asked questions
Q. What types of businesses do you work with?
We partner with a diverse range of businesses, from ambitious start-ups and SMEs to established companies across various sectors. Our flexible approach allows us to tailor our web design and development services to meet unique industry needs and specific business goals.
Q.How does your agency approach new projects?
Our approach is collaborative, starting with a thorough discovery phase to understand your business, objectives, and target audience. We then progress through strategic planning, bespoke design, development, rigorous testing, and a successful launch, keeping you involved at every key stage.
Q. How much does a new website cost?
The cost of a new website varies based on its scope, complexity, custom features, and your specific requirements. After our initial consultation to understand your needs, we provide a detailed, transparent proposal outlining the investment.
Q. How long to build a new website?
Project timelines depend on the website’s size and complexity; a typical bespoke website might take 6 to 16 weeks from consultation to launch. We establish a clear timeline at the project’s start and work diligently to meet agreed deadlines.
Q. Where are you based? Do you work internationally?
We are based in the UK and primarily serve businesses here, leveraging our strong local market understanding. While most of our clients are UK-based, we are open to discussing projects with international businesses if the fit is right.
Q. Do you design websites from scratch?
Yes, we specialise in bespoke web design. We create unique designs that are custom-built from the ground up to reflect your brand and achieve your specific goals. We also use templates for lower budget builds and can also work with your existing website.
Q. Will my website be mobile-friendly?
Absolutely. All websites we design and build are fully responsive, ensuring they adapt seamlessly and function flawlessly on all devices, including desktops, laptops, tablets, and smartphones for an optimal user experience.
Q. How much design input will I have?
We believe in a highly collaborative design process. Your input and feedback are vital at every stage, from initial concepts and wireframes to design mock-ups and final revisions, ensuring the end product perfectly aligns with your vision.
Q. Can you use our existing branding?
Yes, definitely. We will work closely with your existing brand guidelines, including logos, colour palettes, and typography, to ensure your new website is a consistent and powerful extension of your established brand identity.
Q. Do you offer logo design and branding services?
We do offer complementary branding services, including logo design and brand identity development. We can discuss incorporating these into your project scope if needed.
Q. Is SEO included with web design?
Foundational on-page Search Engine Optimisation (SEO) is an integral part of our web design process. This includes search-friendly architecture, optimised code, mobile responsiveness, fast loading speeds, and basic meta tag implementation for a solid start.
Q. What SEO results can I expect?
A new, well-optimised website can expect improved visibility and search engine rankings over time, though SEO is a long-term strategy. Initial results depend on factors like industry competition, but we build for optimal organic performance.
Q. Do you offer ongoing SEO services?
Yes, beyond foundational SEO, we offer tailored ongoing SEO services to further enhance your rankings and drive targeted traffic. These strategies can include content creation, link building, and continuous technical SEO monitoring and adjustments.
Q. How do you stay updated on SEO?
We are committed to continuous learning, staying informed on the latest SEO trends, algorithm updates, and best practices through industry publications, training, and professional communities. This ensures our strategies remain effective and current.
Q. Will my site be optimised for local search?
Absolutely. If you serve a local market, we will implement local SEO best practices, including optimising your Google Business Profile and integrating local keywords, to help your website attract customers in your specific service areas.
Q. What ongoing support do you offer?
We offer various ongoing support options to ensure your website remains secure, up-to-date, and performing optimally after launch. This can range from ad-hoc assistance to structured maintenance plans, tailored to your specific needs.
Q. Do you provide website update training?
Yes, if your website includes a Content Management System (CMS), we provide comprehensive training. This will empower you to manage and update your content, add blog posts, and handle basic site administration tasks easily.
Q. What if I find a technical issue?
Should you encounter any technical issues with your website, we are here to assist you promptly. We provide clear channels for reporting problems and are committed to investigating and resolving them efficiently.
Q. Do you offer website maintenance packages?
Yes, we offer tailored website maintenance packages which can include regular software updates, security monitoring, performance checks, backups, and even content updates. These packages help ensure your website remains in excellent condition long-term.
Q. How quickly can I expect support responses?
We aim to respond to all support requests promptly, typically within a few minutes during our standard UK support times. The exact response time can depend on the query’s nature and any agreed service level.
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